Infrastructure, Knowledge Base, Major Account Programme, Mutual Value Principles, Professional Services
Lost Relationship Capital: The real impact of making large scale redundancies. Corporate restructuring has been a long-standing business practice. Simply, it drives short term cost reduction to meet quarterly or annual financial goals that are dictated by...
Infrastructure, Knowledge Base, Major Account Programme, Mutual Value Principles, Professional Services, proservices2, Strategic Execution
What is the biggest asset in your organisation? It may be something called Relationship Capital, but this is also the thing which is least visible to leadership and the most poorly managed or measured. When re-emerge into the New Normal, this will be one of key...
Infrastructure, Knowledge Base, Leading an Ecosystem, Major Account Programme, Mutual Value Principles, Professional Services, Strategic Execution
We delivered this web seminar for those who see this COVID-19 period as an opportunity to pivot towards stronger, more valuable key account relationships in business to business or business to government companies. It’s called Selling in the New Normal and lasts...
Infrastructure, Knowledge Base, Major Account Programme, Mutual Value Principles, Professional Services
By Stuart Maister, Joint MD Mutual Value 3 thoughts emerge for me from our 2 web seminars looking at how to decide where to invest relationship capital and what to do about it, so that you emerge in a strong position when we return to the New Normal. 1. Irony. A...
