Events, Knowledge Base, landing1, Leading an Ecosystem, Mutual Value Principles, Professional Services, proservices3, Strategic Execution, Video Briefing
25 senior people in a beautiful room in London sat down to dinner. The discussion focused on the cost of poor internal collaboration and what to do about it. This is what we heard… By Stuart Maister, Joint MD, Mutual Value How much does it cost your firm...
Ecosystems, infrastructure 1, landing2, Leading an Ecosystem, Major Account Programme, Mutual Value Principles, Professional Services
“Trust is like the air we breathe – when it’s present, nobody really notices; when it’s absent, everybody notices.” Warren Buffett By Stuart Maister and Kevin Vaughan-Smith, Joint MDs, Mutual Value This is the draft opening to a book we have been asked to develop,...
infrastructure 1, Knowledge Base, landing2, Major Account Programme, Mutual Value Principles, Professional Services, proservices1
“Act like a true professional, aiming for true excellence, and the money will follow.” David Maister,’True Professionalism’, FreePress 1997 By Stuart Maister, Joint MD, Mutual Value Always be the buyer I want to talk today about a concept developed...
Knowledge Base, Mutual Value Principles, Professional Services, Strategic Execution
In a recent article my colleague, Stuart Maister, challenged the concept of a Trusted Advisor first suggested by David Maister (his cousin) and suggested that success in building relationships should be based on a desire to become Trusted Partners. In this article I...
Knowledge Base, landing1, Major Account Programme, Mutual Value Principles, Professional Services, proservices3
In this short article I’m going to share my view of why we still do things the same old way. This is about the power of confirmation bias, the ability of the brain to only select information and experience that supports existing beliefs and reject things which don’t. ...
Knowledge Base, landing2, Major Account Programme, Mutual Value Principles, Professional Services, proservices3, Sales and Major Accounts
Even those utterly uninterested in football may be aware that the biggest club in the world, Manchester United, is going through a major crisis. It cost their head coach his job. A new interim manager has been appointed. This has lessons for your firm. By...
